Frequently Asked Questions
- For all US orders with a total of 0-$149 incur a shipping charge of $20; orders with a total of $150-$249 incur a shipping charge of $40; orders of $300+ will qualify for FREE shipping.
- For all Canadian orders: $50. In light of recent events and increases in shipping and importing costs, we are no longer able to offer free shipping on Canadian orders, regardless of the order’s total. Please note assessments of duties and taxes are based on the value of the order and the recipient is responsible for any of these import fees as well as complying with all laws and regulations of the destination country. We are aware that this is still not perfect and occasionally these challenges will cause frustrations beyond our control. We will continue to try and improve this experience for our customers.
30-day returns and refunds are allowed for unopened products. All refunds are applied to the original method of payment. To initiate a return, please contact our Customer Experience Team at firstname.lastname@example.org.
Please have your name, order number and the item number of the product you wish to return. Please contact us prior to sending back your return. Any products returned to us without prior notification will not be refunded and will be returned to sender, no shipping costs will be refunded for these incidences.
Big Bold Health products are only available for purchase online directly to you. By offering our products direct, we’re able to keep your cost lower.
Ordering online is simple, safe, secure -- and we deliver right to your doorstep! Shipping is always free on orders over $80, a shipping and handling fee of $8.99 will apply to orders under $79.99.
If you have questions or would like to place your order by phone, please call us at 1-888-893-4329.
Unfortunately, we’re unable to change an order once it’s been submitted. Please review your order prior to confirming it.
Visa, MasterCard, American Express, Discover, Diner’s and PayPal.
When using a Visa or MasterCard gift card, ensure the card is registered, if required.
Your order is charged once it ships out. You may see an authorization hold on your account prior to the order shipping. This is to ensure that the funds are available in your account.
Yes, taxes are based on where the order is shipping to, taxability of a particular item is determined by the guidelines set forth by the jurisdiction the item will be shipped to. We cannot change or waive taxes on an order for any reason.
Unfortunately, in many states it is illegal to “practice medicine” over the phone. To get medical advice, you must see a physician. Legally, the Customer Experience Team cannot give medical advice, but they may be able to answer other questions about our product line. Big Bold Health’s Customer Experience Team can be reached by email at email@example.com.
Our smiling Customer Experience Specialists can be reached by email at firstname.lastname@example.org.
Big Bold Health is committed to providing you with highly effective, premium-quality supplements. However, if you are not completely satisfied with a purchase, we offer a 30-day return policy on all unopened products.
If you have unopened bottles, we'll send you a prepaid return shipping label so you can easily get it back to us at no cost to you.
All Big Bold Health products are manufactured in the United States. However, some of our phytonutrient ingredients may come from trusted sources outside of the US.
The FDA, guided by the DSHEA Act, has strict dietary supplement regulations. However, the FDA does not individually review and approve each dietary supplement like it does for prescription drugs. Big Bold Health adheres to or exceeds all FDA guidelines for dietary supplements including those for development, manufacturing, bottling, and labeling.
Never change your prescription or supplement regimen without first consulting your health care provider.
Big Bold Health products have been formulated using evidence-based scientific research. Our products are made by manufacturers who utilize Good Manufacturing Practices and our ingredients are tested at multiple stages of the manufacturing process for quality control.
Most health insurance companies do not cover the cost of dietary supplements.